performance accelerator
Knowledge Center
Resource Workshops
Quick video tutorials of the most popular resources in the Knowledge Center
Each Module Guide in the Performance Accelerator Knowledge Center arms county behavioral health staff with frameworks and resources to improve outcomes, strengthen accountability, and better connect people to care across systems.
Within each of these guides are resources — templates, checklists, dashboards, and more — for counties to leverage.
The Knowledge Center Resource Workshops provide deep dives into specific resources across the Knowledge Center — offering practical use cases, examples, and best practices for leveraging each resource in your own work.
Watch each 5-minute workshop tutorial below:
Workshop One: Build a Theory of Change
For: County Behavioral Health Leaders & Staff
This 5-minute video provides an overview of how to effectively build a Theory of Change. It covers the key components of a Theory of Change, how to align outcomes with DHCS Population Health Goals, and more.
Download the accompanying slides (PPT version and PDF version).
Related Resource: Building a Theory of Change (TOC) for Your Program
Workshop Two: Map Your Service Continuum
For: County Behavioral Health Leaders & Staff
This tutorial reviews one of Module One’s resources, Building a System Map. It outlines how to build a visual map that defines continuum categories, identifies programs and entry points, and surfaces gaps, overlaps, and handoff challenges.
Download the accompanying slides (PPT version and PDF version).
Related Resource: Building a System Map
Workshop Three: Map How Individuals Experience Your Program (Coming Soon!)
For: County Behavioral Health Leaders & Staff
In this interactive workshop, participants will map the journey a person takes through your behavioral health program. Teams will surface insights about where people disengage and how to better center lived experience in program design. You’ll leave with a draft engagement map and concrete ideas for improvement.
Video tutorial coming soon!
Related Resource: Building an Engagement Map
Workshop Four: Plan Your Three-Year Board Engagement
For: County Behavioral Health Leaders & Staff
This five-minute tutorial reviews how to map touchpoints for meaningful engagement across the BHSA planning cycle, identify required vs. optional opportunities, and tailor an engagement calendar to your county’s unique context.
Download the accompanying slides (PPT version and PDF version).
Related Resources
Three-Year Engagement Guide for Boards of Supervisors
Three-Year Engagement Guide for Behavioral Health Boards
Workshop Five: Select and Define Your Performance Metrics
For: County Behavioral Health Leaders & Staff
Good performance management starts with the right metrics. This tutorial outlines how to identify and define priority performance metrics for programs and how to write well-defined measures — building a solid foundation for dashboards, contracts, and performance reviews.
Download the accompanying slides (PPT version and PDF version).
Related Resource: Selecting & Defining Your Performance Metrics
Workshop Six: Build a Performance Management Dashboard
For: County Behavioral Health Leaders & Staff
Turning program data into meaningful decisions requires the right structure. This workshop reviews how to build a performance management dashboard, from identifying priority KPIs to organizing them in a format that drives regular, productive review conversations.
Download the accompanying slides (PPT version and PDF version).
Related Resource: Building a Performance Management Dashboard
Workshop Seven: Contract for Outcomes
For: County Behavioral Health Leaders & Staff
This workshop tutorial walks county contracting staff through the key components of designing and implementing Outcomes-Based Contracting (OBC), assessing readiness across strategy, data systems, provider capacity, and legal compliance; exploring payment design options and cash flow strategies; and developing contract language that embeds performance expectations.
Download the accompanying slides (PPT version and PDF version).
Related Resources
Outcomes-based Contracting (OBC) Readiness & Sample OBC Implementation Workplan
Funding Guide for Outcomes-based Payments
Scope of Work Template for New BHSA Programs
Get personalized support to put these resources into practice
In addition to the Accelerator Webinar Series, we offer 1:1 introductory sessions to help counties understand how the Knowledge Center tools can be applied in their local context. In this 45-minute session, you will:
- See how the Knowledge Center tools can fit your county’s priorities and capacity
- Learn how counties are effectively applying these tools
- Identify which resources are most relevant to your county’s BHSA priorities
- Get connected to upcoming hands‑on support: workshops, webinars, office hours, and more
Get in touch with the Performance Accelerator team
Fill out the form below or email us at bhtaccelerator@hbgi.org